Last updated: January 2026
At Artisane, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our online shop and purchase our raffia articles, accessories, and boho chic clothing.
1. Information We Collect
We may collect the following types of personal data when you interact with our website:
- Personal details: name, email address, phone number, billing and shipping address.
- Payment information: credit/debit card details, or other payment methods (processed securely via third-party payment providers).
- Order details: products purchased, order history, and preferences.
- Technical information: IP address, browser type, device information, and cookies for site functionality and analytics.
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Personalize your shopping experience.
- Send promotional offers, newsletters, and updates (only with your consent).
- Improve our website performance and product offerings.
- Comply with legal obligations.
3. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with trusted third parties for:
- Payment processing (secure payment gateways).
- Delivery services (shipping partners).
- Marketing & analytics (tools that help us understand customer preferences).
These partners are required to keep your information secure and confidential.
4. Data Retention
We retain your personal information only as long as necessary to:
- Complete transactions and provide services.
- Fulfill legal and regulatory obligations.
- Resolve disputes and enforce agreements.
5. Security
We use industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet is 100% secure.
6. Your Rights
Depending on your location, you may have the following rights:
- Access the personal information we hold about you.
- Request correction, deletion, or restriction of your data.
- Opt out of marketing communications.
- Withdraw consent at any time.
- Request data portability.
To exercise your rights, please contact us at: contact@artisane.store
7. Cookies
Our website uses cookies to enhance user experience, analyze traffic, and personalize content. You may choose to disable cookies in your browser settings, but some website features may not function properly.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Artisane – Handcrafted -Eco-friendly Raffia Articles
Email: contact@artisane.store
Phone: +261339202119
Address: Lot VB 107 Ter Tongarivo Antananarivo 102 MADAGASCAR
