1. What materials are used in your products?
All our products are handcrafted using natural materials such as raffia, cotton yarn, and bamboo handles. Because we work with natural fibers and artisanal techniques, each item has unique texture and subtle variations, which are part of its charm.
2. Why do handmade products vary slightly in size and appearance?
Our items are 100% handmade, so small differences in size, color, pattern, or texture are natural. These variations are not defects but rather the hallmark of authentic craftsmanship that makes each piece one-of-a-kind.
3. How do I care for my handcrafted item?
To preserve your product’s quality:
- Spot clean with a damp cloth
- Avoid soaking in water
- Do not machine wash
- Store in a cool, dry place away from direct sunlight
This ensures your handmade item maintains its shape, color, and texture.
4. What if my item arrives with a defect or stain?
We sincerely apologize for any quality concerns. If your item has visible defects, stains, or damages, please contact us within 7 days of receipt with photos and order details. We will offer either:
- A replacement, or
- A credit note toward a future order
Our goal is to ensure your complete satisfaction.
5. How long does shipping take?
All our items are carefully handcrafted to order by skilled artisans using natural materials. Because each piece is unique and made with meticulous attention to detail, shipping takes 10–25 business days.
While it may take slightly longer than mass-produced items, this ensures you receive a product of exceptional quality and authenticity. You will receive tracking information as soon as your order ships.
6. Why does it take this long?
Every order is crafted with care and precision, rather than mass-produced. This includes:
- Selecting the best natural materials
- Hand-weaving or crocheting each item
- Inspecting every product for quality before shipping
The extra time guarantees your item is durable, unique, and true to the artisan’s vision.
7. Do you offer returns or exchanges?
Due to the handmade nature of our products:
- Exchanges or returns are accepted only for quality issues
- Items must be returned in their original condition
- Buyer covers return shipping
Please contact us first so we can assist and authorize the return.
8. Can I request custom sizes or designs?
We love custom orders! For custom sizes, colors, or special designs, please contact us with your requirements. Custom orders may take longer to produce.
9. How should I choose my size (for hats/caps)?
Since items are handcrafted, sizing may differ slightly. We recommend:
- Measuring your head circumference with a tape measure
- Comparing with our size guide before ordering
If you need guidance, reach out — we’re happy to help!
10. Do you offer wholesale or bulk orders?
Yes! We accept wholesale and B2B orders. For pricing, minimum order quantities, and lead times, please contact us via email at contact@artisane.store
11. Are these products sustainable?
Absolutely! We prioritize:
- Natural materials
- Handmade production
- Minimal packaging
Our items are eco-friendly and celebrate traditional craftsmanship while reducing environmental impact.
12. Still have questions?
We’re here to help! Contact us anytime via email or live chat on our website.
