Last updated: January 2026
Customer Satisfaction Commitment
At Artisane, we value trust and transparency. If you experience an issue with your order, we are here to help.
Return Conditions
You may request a return or refund if:
- The product arrives damaged or defective
- You receive an incorrect item
Requests must be submitted within 14 days of delivery.
Non-Returnable Items
Due to the nature of handmade and natural products, we do not accept returns for:
- Custom or made-to-order items
- Items that have been used or altered
- Orders returned without prior approval
Natural variations in color, texture, or size are not considered defects.
Refund Process
Once the returned item is received and inspected:
- Approved refunds are issued to the original payment method
- Processing time: 5–10 business days
Return Shipping
Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.
Return Address : Artisane Lot VB 107 ter Tongarivo Antananarivo 102 Madagascar
How to Request a Return
Please contact us with:
- Order number
- Clear photos (if applicable)
- Description of the issue
📧 Email: contact@artisane.store
📱 WhatsApp: +261339202119
