At Artisane, we proudly offer handcrafted products made with care and respect for traditional craftsmanship. Each item is prepared and shipped with attention to quality, authenticity, and customer satisfaction.
Order Processing Time
All orders are processed within 3 to 7 business days.
As our products are handmade and sometimes produced in small batches, certain items or larger orders may require additional preparation time.
We always ensure that your order is carefully inspected and securely packaged before shipment.
Shipping Destinations
We ship worldwide, including the United States, Europe, Asia, Australia and other international destinations.
Our products are shipped directly from our workshop in Madagascar or through our logistics partners.
Estimated Delivery Time
- International Shipping: Approximately 10 to 15 business days
Delivery times may vary depending on:
- Destination country
- Customs clearance procedures
- Local postal services
Most orders arrive within the estimated timeframe.
Why Shipping Takes Time
Artisane products are not mass-produced. Each item is:
- Handcrafted using natural fibers
- Carefully packaged to preserve quality
- Shipped internationally with reliable carriers
This artisanal and international process may take longer than standard retail shipping, but it allows us to deliver authentic, high-quality handcrafted products to our customers worldwide.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination
- Order weight and volume
Any applicable customs duties, taxes, or import fees are the responsibility of the customer and may vary by country.
Order Tracking
Once your order has been shipped, you will receive a confirmation email.
Tracking information will be provided when available, depending on the shipping method used.
Delays & Exceptional Circumstances
While we strive to meet estimated delivery times, delays may occasionally occur due to:
- Customs inspections
- Weather conditions
- International logistics disruptions
In such cases, our team remains available to assist and provide updates.
Customer Support
Your satisfaction is important to us. If you have any questions regarding your order or shipment, please contact us:
📧 Email: contact@artisane.store
📱 WhatsApp: +261339202119
Business Addresses
USA Headquarters (Office Only):
30 N Gould St Ste R
Sheridan, WY 82801
USA
Madagascar Workshop:
Lot VB 107 ter Tongarivo
Antananarivo 102
Madagascar
✨ By placing an order on Artisane.store, you acknowledge and accept this Shipping Policy.
