Last updated: January 2026
Welcome to Artisane, your online destination for handcrafted raffia articles, and accessories. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully.
Company Information
USA Headquarters (Office Only):
30 N Gould St Ste R
Sheridan, WY 82801 – USA
Madagascar Workshop:
Lot VB 107 ter Tongarivo
Antananarivo 102 – Madagascar
📞 +261 33 92 02119
📧 contact@artisane.store
1. General Information
These Terms & Conditions apply to all sales made through the Artisane online shop. By placing an order, you confirm that you are at least 18 years old or have parental consent to shop with us.
2. Products
- All products are handcrafted, which means slight variations in color, size, or texture may occur.
- We strive to display product colors and details accurately, but differences may occur due to screen settings.
- Product availability is subject to change without notice.
3. Orders & Payment
- Orders are confirmed once payment has been received.
- We accept secure payment methods such as credit/debit cards, PayPal, and other providers displayed at checkout.
- Prices are shown in MGA, USD, EURO and exclude taxes depending on your region.
- Artisane reserves the right to refuse or cancel any order in case of fraud suspicion, incorrect pricing, or product unavailability.
4. Shipping & Delivery
- We ship worldwide using trusted delivery partners.
- Delivery times vary depending on your location and will be indicated at checkout.
- Shipping fees are calculated based on weight, size, and destination.
- Artisane is not responsible for delays caused by customs, postal services, or unforeseen circumstances.
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5. Returns & Exchanges
- Customers may request a return or exchange within 14 days of receiving the order.
- Items must be unused, unworn, and returned in their original packaging.
- Personalized or custom-made items are non-refundable.
- Return shipping costs are the responsibility of the customer, unless the item was faulty or incorrect.
- Refunds will be processed within 7–15 business days after inspection of returned goods.
6. Intellectual Property
- All content on the Artisane website, including product images, text, logos, and designs, is the property of Artisane.
- Unauthorized reproduction or commercial use of our content is strictly prohibited.
7. Liability
- Artisane is not liable for indirect damages such as loss of profit, missed opportunities, or issues arising from misuse of our products.
- Our liability is limited to the purchase price of the product concerned.
8. Privacy
Your personal data is processed in accordance with our Privacy Policy, available on our website.
9. Governing Law
These Terms & Conditions are governed by the laws of Tribunal d’Antananarivo. Any disputes shall be subject to the exclusive jurisdiction of the courts of Antananarivo.
